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The Resource Dealing with people you can't stand : how to bring out the best in people at their worst, Rick Brinkman and Rick Kirschner

Dealing with people you can't stand : how to bring out the best in people at their worst, Rick Brinkman and Rick Kirschner

Label
Dealing with people you can't stand : how to bring out the best in people at their worst
Title
Dealing with people you can't stand
Title remainder
how to bring out the best in people at their worst
Statement of responsibility
Rick Brinkman and Rick Kirschner
Creator
Contributor
Subject
Language
eng
Cataloging source
DLC
http://library.link/vocab/creatorName
Brinkman, Rick
Illustrations
illustrations
Index
no index present
Literary form
non fiction
http://library.link/vocab/relatedWorkOrContributorName
Kirschner, Rick
http://library.link/vocab/subjectName
  • Interpersonal relations
  • Interpersonal communication
  • Psychology, Industrial
Label
Dealing with people you can't stand : how to bring out the best in people at their worst, Rick Brinkman and Rick Kirschner
Instantiates
Publication
Bibliography note
Includes bibliographical references
Contents
Introduction -- The 10 (+ 3) most unwanted list -- The lens of understanding -- The road to hell is paved with good intentions -- From conflict to cooperation -- Listen to understand -- Reach a deeper understanding -- Speak to be understood -- Get what you project and expect -- How to change your attitude -- The tank -- The sniper -- The know-it-all -- The think-they-know-it-all -- The grenade -- The yes person -- The maybe person -- The nothing person -- The whiner -- The no person -- The judge -- The meddler -- The martyr -- What if people can't stand you? -- Communication and the challenge of technology -- The eight ounces of prevention in phone communication -- The eight ounces of prevention in e-mail communication -- Afterword: How to take the big step of applying the little steps in this book
Dimensions
25 cm.
Edition
Rev. and expanded 3rd ed.
Extent
xvii, 283 p.
Isbn
9781259011535
Lccn
2012016233
Other physical details
ill.
System control number
  • (OCoLC)772122060
  • (OCoLC)ocn772122060
  • 637433
Label
Dealing with people you can't stand : how to bring out the best in people at their worst, Rick Brinkman and Rick Kirschner
Publication
Bibliography note
Includes bibliographical references
Contents
Introduction -- The 10 (+ 3) most unwanted list -- The lens of understanding -- The road to hell is paved with good intentions -- From conflict to cooperation -- Listen to understand -- Reach a deeper understanding -- Speak to be understood -- Get what you project and expect -- How to change your attitude -- The tank -- The sniper -- The know-it-all -- The think-they-know-it-all -- The grenade -- The yes person -- The maybe person -- The nothing person -- The whiner -- The no person -- The judge -- The meddler -- The martyr -- What if people can't stand you? -- Communication and the challenge of technology -- The eight ounces of prevention in phone communication -- The eight ounces of prevention in e-mail communication -- Afterword: How to take the big step of applying the little steps in this book
Dimensions
25 cm.
Edition
Rev. and expanded 3rd ed.
Extent
xvii, 283 p.
Isbn
9781259011535
Lccn
2012016233
Other physical details
ill.
System control number
  • (OCoLC)772122060
  • (OCoLC)ocn772122060
  • 637433

Library Locations

    • Topeka & Shawnee County Public LibraryBorrow it
      1515 SW 10th Ave , Topeka, Kansas, 66604, US
      39.050746 -95.696533
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